Thank you for your continued support of KAMIJO.

We have discovered a typographical error in part of the logo design on the following items sold at the venue on July 18, 2026.

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[Affected Items]

• "Sanctus of The Damned" TEE (M / L / XL)
• "Sanctus of The Damned" Wristband (3 Colors)
• "Sanctus of The Damned" Tote Bag
• "Sanctus of The Damned" Scrunchie

We sincerely apologize to everyone who purchased these items.

We take this error very seriously. To prevent any recurrence, we are strengthening our proofreading and approval process, including stricter cross-checking of all English text in designs against our official reference list, and a review of our confirmation steps both before print data submission and at the pre-production sample stage.

Please note that we will not be producing a corrected version of the affected items.

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As our apology to everyone who purchased the affected items, we would like to offer the following.

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[Our Response]

Everyone who purchased the affected items will receive a digital gift: a special highlight video from the July 18 concert (Special Edit Version).

The gift is scheduled to be delivered during September 2026.

We have chosen this form of apology, rather than refunds, for the following reasons:

• Due to the nature of the point-of-sale system used at the venue, the only purchase record we hold is the last 4 digits of the credit card used for payment. We do not hold names or addresses. For this reason, verification is done by matching the last 4 digits.
• Purchasers came from many different countries, which makes physical exchanges or return shipping impractical. A digital gift allows us to deliver the same apology to everyone, regardless of where they live.

We appreciate your understanding.

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[How to Apply]

We apologize for the inconvenience, but please submit the following information through the form below.

• All items and quantities purchased in the same transaction (including items not affected by the error; you can select them from the list in the form)
• The total payment amount (including sales tax, as shown on your credit card statement)
• The last 4 digits of the credit card used for payment

* If you made multiple separate purchases that day, you only need to submit this form once, using the details of any one purchase that included an affected item. The digital gift is the same for everyone, regardless of how many purchases or items were involved.

* A Google account sign-in is required to submit the form. If you do not have a Google account, you can create one for free.

* The digital gift and a copy of your responses will be sent to the email address of the Google account you are signed in with when submitting. Please sign in with the account you wish to use to receive the gift.

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[Please Note]

The gift can only be sent if all of the following match our sales records for that day: the items and quantities, the total payment amount, and the last 4 digits of the card. If any of these do not match, we may be unable to send the gift. Please check your credit card statement and enter your information accurately.

‍Request Form

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[Submission Deadline]

Tuesday, August 18, 2026, 11:59 PM (Pacific Daylight Time / PDT)

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[Beware of Phishing]

Regarding this matter, we will only ask for the information listed on this page. We will never ask for:

• Your full credit card number, expiration date, or security code
• Your address or phone number
• Passwords for any accounts
• Bank account information

The request form is linked only from the official KAMIJO website and official social media accounts. Please be cautious of suspicious emails, direct messages, or fake websites impersonating this notice.

The confirmation copy of your form submission will be sent by Google Forms (sender: forms-receipts-noreply@google.com), and the digital gift delivery email in September will be sent from shop@chateau-agency.com. Please be cautious of emails from any other address.

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[Contact]

For inquiries regarding this matter, please contact us at:
shop@chateau-agency.com

The information submitted through the form will be used solely for matching against purchase records and for no other purpose.

Once again, we deeply apologize for the trouble this has caused with items you were looking forward to. We will continue to do our utmost to deliver merchandise that our fans can enjoy.

Thank you for your continued support of KAMIJO.

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CHATEAU AGENCY Hollywood Inc.

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